Help & support

How to reach us, and how to settle the most common matters yourself · Version 2026-09-04. The German version is authoritative.

Which app is this about? This page belongs to the app Yedeni (package name `com.yedeni.app` on Android, `com.yedeni.ios` on iOS), offered by Yedeni UG (haftungsbeschränkt). Yedeni is a nutrition app: rather than only letting you record what you ate, it suggests concrete meals that fit what is left of your daily budget.

Contact

Write to support@yedeni.com. We normally reply within 2 working days, in German or English.

To help us answer faster, please state the email address of your account, your device (iPhone or Android) and, if you are reporting a fault, what you did last.

Yedeni UG (haftungsbeschränkt)

Rodelbahn 12 a

85614 Kirchseeon

Deutschland

Email: support@yedeni.com

Not an emergency channel Yedeni is not a substitute for medical or dietary advice, and this support desk is not a medical service. See a doctor about health complaints; in an emergency call the emergency services (112 in the EU).

Things you can settle yourself — right away

What you want	Where it is in the app
Delete your account	Profile › Settings › “Delete account”. Deletion starts immediately and does not go through support. Details: /konto-loeschen
Export your data	Profile › Settings › “Export data” — a complete, machine-readable copy in JSON, instantly (Art. 20 GDPR).
Cancel or change a subscription	Profile › Settings › “Manage subscription”. The subscription runs through the App Store or Google Play, so cancellation happens there — the app takes you to the right place. Your right of withdrawal: /widerruf
A purchase is missing after reinstalling	Profile › Settings › “Restore purchases”, or the same button at the bottom of the subscription screen.
Review or withdraw a consent	Profile › Settings › Other › “My consents” — each one separately, at any time.
Change or reset your password	Profile › Settings › “Change password”; without access to the account, use “Forgot password” on the sign-in screen.
Turn notifications off	Profile › Settings › Notifications — per category, on top of your device's own settings.

Deleting your account does not end a subscription If you delete your account, no subscription ends with it: you bought it from the App Store or Google Play, not from us. Cancel it there as well, otherwise billing continues.

Reporting content, blocking users

Every recipe, review, product and profile carries a reporting route in the app (three-dot menu); profiles can also be blocked. Blocked users are listed under Profile › Settings › “Blocked users”.

What is allowed and what is not is set out in the community guidelines. Complaints against a moderation decision and notices under the Digital Services Act go to support@yedeni.com; the procedure is in the community guidelines too. Copyright complaints: /urheberrecht.

Data protection

Requests for access, rectification, erasure, portability and objection (Art. 15–21 GDPR) go to datenschutz@yedeni.com. We reply within the statutory period of one month (Art. 12(3) GDPR). What we process and why: /datenschutz.

Who offers the app

The provider is Yedeni UG (haftungsbeschränkt). The full mandatory particulars under § 5 DDG are in the legal notice; the contractual terms in the terms of service. The minimum age for use is 16.